Return and Refund Policy

Effective Date: September 1, 2026

Last Updated: September 1, 2026

At Culfuer (operated by Shenzhen Qichuan E-Commerce Co., Ltd.), customer satisfaction is our priority. We want you to feel confident in every purchase you make. We offer a standard 30-day return policy, meaning you have 30 days after receiving your item to request a return or exchange.

1. Return Eligibility Criteria

To qualify for a valid return, items must meet the following criteria:

  • The return request must be submitted within 30 days of physical delivery.

  • Items must be in the same condition as received: unworn, unused, unwashed, and in their original packaging with all labels, protective films, and accessories intact.

  • A valid proof of purchase (such as your Shopify order confirmation email or order number) is required.

Non-Returnable Items:

  • Final sale or clearance items explicitly designated as non-refundable.

  • Personal care, hygienic items, or products that have been used/assembled after receipt (unless delivered defective or damaged).

  • Gift cards and downloadable digital products.

2. Return Shipping Costs & Restocking Fees

  • Defective, Damaged, or Incorrect Items: If your item arrives damaged, defective, or you received the incorrect product, Culfuer will cover all return shipping fees or provide a complimentary replacement. Please provide clear photographic or video evidence when contacting our support desk.

  • Customer Remorse / Change of Mind: If you wish to return an item due to personal reasons (e.g., changed mind, purchased wrong size/variant, no longer needed), the customer is responsible for paying return shipping costs. We strongly recommend using a traceable courier service.

  • Restocking Fees: We do not charge any restocking fee for returned items.

3. Step-by-Step Return Process

Please follow the steps below to complete your return smoothly:

  1. Initiate Return Request: Email our customer care team at support@culfuer.com with your order number, reasons for return, and supporting photos/videos (if damaged or defective).

  2. Receive Return Authorization: Our team will review your request within 24 business hours and provide a Return Merchandise Authorization (RMA) number along with detailed return packaging instructions.

  3. Ship the Package: Pack the item securely in its original packaging and dispatch it to our authorized return address below.

  4. Submit Tracking Details: Send us the return tracking number and carrier name via email so we can verify the package transit.

Important Notice: Please do not return packages to the sender address indicated on the original shipping label without contacting us first. Unauthorized returns sent back without prior notice may not be tracked or processed.

4. Authorized Return Address

Please return approved items to our official address below:

  • Company Name: Shenzhen Qichuan E-Commerce Co., Ltd.

  • Recipient / Department: Culfuer Returns Department

  • Street Address: Room 6D-A028, Yi'an Zhifu Building, No. 20 Shatianwei 3rd Street, Huanggekeng Community, Longcheng Sub-district

  • District / City: Longgang District, Shenzhen

  • Province / Country: Guangdong, China

  • Postal Code: 518172

  • Contact Phone: +86 185 6674 5180

5. Inspection and Refunds

  • Inspection: Once your returned package is delivered to our facility, our inspection team will review the condition of the merchandise within 2–3 business days.

  • Refund Approval: Upon approval, your refund will be automatically processed and credited back to your original payment method (e.g., credit card, PayPal).

  • Credit Timeframe: Financial institutions typically take 3 to 7 business days to post the refund to your bank or credit card balance. If you have not received your funds within 10 business days of refund notification, please contact your card-issuing bank or reach out to us at support@culfuer.com.

6. Order Cancellations & Modifications

  • Before Shipment: You may request to cancel or modify your order within 12 hours of placing it, as orders are processed within 1 to 2 business days. If your order has not been fulfilled, we will issue a full immediate refund.

  • After Shipment: Once an order has been dispatched and assigned a carrier tracking number, it cannot be canceled mid-transit. Please wait for the parcel to arrive and follow our 30-day return process above.

7. Contact Us

For any return, refund, or order questions, please contact our support team:

  • Brand Name: Culfuer

  • Operating Entity: Shenzhen Qichuan E-Commerce Co., Ltd.

  • Email: support@culfuer.com

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-8)

  • Website: https://culfuer.com