Terms of Service

Effective Date: September 1, 2026

Last Updated: September 1, 2026

Overview & Contracting Entity

This website, accessible via culfuer.com, is operated by Shenzhen Qichuan E-Commerce Co., Ltd. (with Culfuer serving as its official storefront brand). Throughout the site, the terms "we", "us", and "our" refer to Shenzhen Qichuan E-Commerce Co., Ltd. and Culfuer. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and policies referenced herein or available via hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any legitimate reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card and sensitive payment information is always encrypted during transfer over networks via secure, PCI-compliant payment gateways.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by Shenzhen Qichuan E-Commerce Co., Ltd.

Section 3 - Products, Orders, and Pricing

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction, and we may exercise this right on a case-by-case basis.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Section 4 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at Culfuer. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

Section 5 - Shipping, Returns, and Refunds

We offer worldwide shipping, with primary fulfillment services dedicated to the United States. Please review our standalone Shipping Policy and Refund Policy for detailed operational procedures, processing times, and eligibility criteria.

  • Authorized Return Location:

    Room 6D-A028, Yi'an Zhifu Building, No. 20 Shatianwei 3rd Street, Huanggekeng Community, Longcheng Sub-district, Longgang District, Shenzhen, Guangdong, China

  • Return Procedure: Prior authorization is required before returning any merchandise. Please contact our support team at support@culfuer.com to initiate a return request and obtain instructions. Unauthorized returns sent back without prior notice may not be processed.

Section 6 - Third-Party Links & Tools

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

Section 7 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

In no case shall Shenzhen Qichuan E-Commerce Co., Ltd., our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

Section 8 - Governing Law and Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles. Any dispute, controversy, difference, or claim arising out of or relating to this contract shall be submitted to the competent courts having jurisdiction over the registered address of Shenzhen Qichuan E-Commerce Co., Ltd.

Section 9 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 10 - Contact Information

Questions about the Terms of Service should be sent to us at:

  • Brand Name: Culfuer

  • Operating Entity: Shenzhen Qichuan E-Commerce Co., Ltd.

  • Customer Support Email: support@culfuer.com

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-8)

  • Registered Corporate Address: Room 6D-A028, Yi'an Zhifu Building, No. 20 Shatianwei 3rd Street, Huanggekeng Community, Longcheng Sub-district, Longgang District, Shenzhen, Guangdong, China

  • Return Address: Room 6D-A028, Yi'an Zhifu Building, No. 20 Shatianwei 3rd Street, Huanggekeng Community, Longcheng Sub-district, Longgang District, Shenzhen, Guangdong, China