Shipping Policy

Effective Date: September 1, 2026

Last Updated: September 1, 2026

Thank you for visiting and shopping at Culfuer (operated by Shenzhen Qichuan E-Commerce Co., Ltd.). The following terms and conditions constitute our official Shipping Policy.

1. Shipping Destinations

We offer worldwide international shipping, with our primary target destination and dedicated route optimization focused on the United States. We also fulfill orders to other major international destinations across North America, Europe, Oceania, and Asia.

2. Processing & Transit Times

Total delivery time is calculated as:

• Order Cut-off Time: 5:00 PM (GMT-8), Monday through Friday. Orders placed after cut-off or over the weekend will be processed on the following business day.

• Operating Schedule: Processing and fulfillment operations take place Monday through Friday. Orders are not shipped on weekends or statutory holidays.

3. Shipping Rates & Free Shipping Threshold

Shipping charges for your order will be calculated and clearly displayed at checkout:

• Orders of $60.00 USD and above: FREE Standard Shipping (Worldwide)

• Orders under $60.00 USD: Flat Rate Standard Shipping of $4.99 USD applied at checkout

4. Shipment Confirmation & Order Tracking

Once your order has been packed and handed over to the logistics carrier, you will receive a Shipment Confirmation email containing your tracking number(s).

• Tracking information typically becomes active and updates online within 24 to 48 hours after carrier pickup.

• You can track the progress of your shipment directly using the link provided in your confirmation email or through our official tracking portal.

5. Customs, Duties, and Taxes

• For most direct consumer shipments to the United States and major worldwide regions, standard import duties and value-added taxes are incorporated into standard transit workflows where applicable.

• Any additional destination customs tariffs, duties, or local clearance fees assessed by local authorities upon arrival in specific regions outside our standard logistics coverage are the responsibility of the customer.

6. Order Cancellation & Address Changes

• Before Shipment: If you need to modify your shipping address or cancel your order, please notify us at support@culfuer.com within 12 hours of placement. If your order has not entered fulfillment processing, we will cancel it and issue a full refund immediately.

• After Dispatch: Once an order has been assigned a tracking number and dispatched, it cannot be canceled or modified in transit. Please receive the package and follow our 30-Day Return and Refund Policy to process a return.

7. Damaged, Lost, or Missing Packages

• Damaged in Transit: If your package arrives visibly damaged or items inside are compromised, please save all packaging materials and notify us within 48 hours of delivery at support@culfuer.com with photo/video evidence so we can arrange a complimentary replacement or refund.

• Undelivered / Lost Parcels: If your tracking status shows delivered but you have not received your parcel, please verify your delivery premises and check with household members or neighbors first. If the package cannot be located within 48 hours of marked delivery, contact our support desk for investigation.

8. Contact Information

For any questions regarding shipping rates, delivery tracking, or transit updates, please reach out to us:

• Brand Name: Culfuer

• Operating Entity: Shenzhen Qichuan E-Commerce Co., Ltd.

• Customer Support Email: support@culfuer.com

• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-8)

• Registered Corporate Address: Room 6D-A028, Yi'an Zhifu Building, No. 20 Shatianwei 3rd Street, Huanggekeng Community, Longcheng Sub-district, Longgang District, Shenzhen, Guangdong, China

• Authorized Return Facility: Room 6D-A028, Yi'an Zhifu Building, No. 20 Shatianwei 3rd Street, Huanggekeng Community, Longcheng Sub-district, Longgang District, Shenzhen, Guangdong, China